ABN Amro – India, recently made some changes to its website which renders the NetBanking option unusable on Firefox (any version!). I sent an email to their support desk about this, and am reproducing their response below.
Dear Customer,
This is with reference to your email dated July 09, 2008. At the outset we would like to thank you for the time taken and effort made by you in sharing your concerns with us.
We wish to inform you that currently you will not be able to access our Net banking service through Fire fox browser. However to access our Net banking services we recommend Internet explorer browser version to be 5.5 and 6 and we would also request you to kindly check if your Internet Explorer browser is configured for JAVA applet.
Should you require any other assistance, please feel free to call our 24 Hour Bank by Phone service* in your City and our executives will be glad to assist you.
Assuring you of our best services.
Yours Sincerely,
Service Delivery, Consumer Bank, India
While I appreciate their quick response to my query, I am thoroughly disappointed with the response. For a company of ABN Amro’s size, simply stating that it does not work is not acceptable.
Just for the record, ICICI Bank which runs the same software (FINACLE by Infosys), supports all sorts of browsers and their NetBanking is much easier to use.
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